Privacy Policy

Last Updated: July 27, 2026

Dragon Support By Experts (“Dragon Support,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit https://dragonsupport.us, purchase a product or service, contact us, or receive technical support from us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect:

Information You Provide

• Your name, email address, telephone number, billing address, and shipping address.
• Account information, usernames, and passwords if customer accounts are available.
• Product orders, service-plan details, transaction records, and purchase history.
• Information submitted through contact forms, reviews, comments, surveys, emails, telephone calls, or support requests.
• Device, software, license, error, and diagnostic information you provide when requesting technical support.
• Communications between you and our customer service or technical-support representatives.
• Any other information you voluntarily provide.

Payment Information

Payments may be processed by third-party payment processors. These providers may collect your credit or debit card number, expiration date, security code, billing address, and other payment information.

Dragon Support generally does not directly store complete payment-card numbers or card security codes. Payment processors handle this information according to their own privacy policies and security standards.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

• IP address.
• Browser and device type.
• Operating system.
• Referring and exit pages.
• Pages viewed and links selected.
• Date, time, and duration of visits.
• Approximate geographic location derived from your IP address.
• Shopping-cart and checkout activity.
• Cookie identifiers and similar technical information.

We may use cookies, pixels, Google Tag Manager, analytics tools, and similar technologies to collect this information.

2. Technical Support and Remote Access

When providing technical support, we may ask you to install or use a third-party remote-support application. Remote access will occur only with your knowledge and authorization.

During a support session, a technician may be able to view information displayed on your device. You are responsible for closing personal documents, emails, financial accounts, medical records, password managers, and other sensitive material before allowing remote access.

We do not intentionally request access to information unrelated to the support service. You should never disclose your passwords, complete payment-card credentials, Social Security number, medical records, or other unnecessary sensitive information to a technician.

If a remote-support provider is used, that provider may process technical information according to its own privacy policy.

3. How We Use Information

We may use collected information to:

• Process and fulfill purchases.
• Deliver software, products, licenses, support plans, and related services.
• Schedule, provide, and document technical-support sessions.
• Respond to customer questions and service requests.
• Process payments, refunds, cancellations, and disputes.
• Send receipts, order confirmations, service notices, and account communications.
• Provide shipping and delivery updates.
• Maintain customer and transaction records.
• Detect fraud, unauthorized transactions, security incidents, and misuse.
• Troubleshoot and improve our website, services, and customer experience.
• Measure website performance and understand visitor activity.
• Send promotional communications where permitted by law.
• Enforce our agreements and protect our legal rights.
• Comply with applicable legal, tax, accounting, and regulatory obligations.

4. Cookies and Similar Technologies

Cookies are small files stored on your device. We may use:

• Essential cookies to operate the website, shopping cart, checkout process, security features, and customer accounts.
• Preference cookies to remember settings and choices.
• Analytics cookies to understand how visitors use the website.
• Advertising cookies to measure campaigns or provide relevant advertising, where applicable.

You can manage cookies through your browser settings and any cookie-preference tool provided on our website. Blocking certain cookies may prevent some website features from functioning properly.

If applicable law requires consent before non-essential cookies are placed, we will request that consent through a cookie banner or similar mechanism.

5. How We Disclose Information

We may disclose information to:

• Website-hosting, ecommerce, and cloud-service providers.
• Payment processors, banks, and fraud-prevention providers.
• Shipping and delivery companies.
• Email, telephone, customer-support, and communication providers.
• Analytics, advertising, and website-performance providers.
• Remote-support and technical-service providers.
• Accountants, insurers, auditors, attorneys, and professional advisers.
• Government agencies, courts, regulators, or law-enforcement authorities when legally required.
• A buyer, successor, or other relevant party in connection with a merger, acquisition, financing, reorganization, or sale of assets.

These providers may process information only as necessary to perform services for us or as otherwise allowed under their own terms and applicable law.

We may also disclose information when reasonably necessary to prevent fraud, protect our customers, enforce our agreements, defend legal claims, or protect the rights and safety of Dragon Support and others.

6. Sale and Sharing of Personal Information

We do not sell personal information for money.

Certain analytics or advertising technologies may be considered a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws. Where required, you may opt out through our cookie-preference tool or by contacting us using the information below.

Where legally required and technically supported, we will process a recognized Global Privacy Control signal as an opt-out request. California provides additional information about this requirement through its official CCPA guidance.

We do not knowingly sell or share the personal information of consumers under 16 years old.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions and provide support.
• Maintain business, warranty, and service records.
• Handle refunds, disputes, and chargebacks.
• Meet legal, accounting, and tax requirements.
• Prevent fraud and security incidents.
• Establish, exercise, or defend legal claims.

Retention periods may vary depending on the type of information and the reason it was collected. Information may be deleted or anonymized when it is no longer reasonably required.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission method, remote-support platform, or storage system can be guaranteed to be completely secure.

The Federal Trade Commission recommends that businesses collect only necessary information, restrict access, safeguard stored information, and securely dispose of information when it is no longer needed. See the FTC’s privacy and security guidance for businesses.

You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access.

9. Your Privacy Rights

Depending on your state or country of residence and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information.
• Request access to or a copy of your information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Request information about the categories of data collected and disclosed.
• Opt out of targeted advertising, selling, or sharing.
• Restrict or object to certain processing.
• Withdraw consent where processing relies on consent.
• Obtain certain information in a portable format.
• Appeal a decision concerning a privacy request.
• Exercise these rights without unlawful discrimination.

California residents may have rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive information, and receive equal service when exercising their rights. These rights are explained in the California Attorney General’s CCPA guidance.

To submit a request, email support@dragonsupport.us or call +1-888-256-6612. Please state “Privacy Request” in the subject line and explain which right you wish to exercise.

We may request sufficient information to verify your identity. An authorized agent may submit a request where permitted by law, but we may require evidence of the agent’s authority. If an appeal right applies and we deny your request, you may appeal by contacting us using the same method and stating “Privacy Appeal.”

10. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

You may opt out of promotional text messages by replying STOP, where supported. Message and data rates may apply. Opting out of marketing does not prevent us from sending transactional messages concerning purchases, refunds, security, support services, or your account.

11. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact us so that we can investigate and delete it where required. Information about U.S. children’s privacy requirements is available through the Federal Trade Commission.

12. Medical and Sensitive Information

Although our website may advertise speech-recognition products intended for medical professionals, our general website, ecommerce, and technical-support services are not intended to receive or store patient records or protected health information.

Do not provide patient information, medical records, or other regulated health information through website forms, email, reviews, or general support channels. Unless a separate written agreement expressly states otherwise, Dragon Support does not represent that its general website or support channels are HIPAA-compliant.

13. Third-Party Websites and Services

Our website may link to third-party websites, software providers, payment processors, manufacturers, embedded content, or social-media services. We do not control their privacy practices and are not responsible for their websites or policies.

Review the relevant third party’s privacy policy before providing information or using its service.

14. International Visitors

Dragon Support is based in the United States. If you access our website from another country, your information may be transferred to and processed in the United States or another country where our service providers operate.

Where required, we will rely on an appropriate legal basis or transfer mechanism for processing personal information across borders.

15. Business Transfers

If Dragon Support undergoes a merger, acquisition, restructuring, financing, bankruptcy, or sale of some or all of its business or assets, personal information may be transferred as part of that transaction, subject to applicable law.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date.

Material changes may be communicated through the website, email, or another appropriate method where required.

17. Contact Us

For questions, complaints, or privacy requests, contact:

Dragon Support By Experts
11008 County Road
Terrell, TX 75160
United States

Email: support@dragonsupport.us
Telephone: +1-888-256-6612
Website: https://dragonsupport.us