At DragonSupport.us, customer satisfaction is important to us. Please read this Refund Policy carefully before making a purchase. By purchasing products or services through our website, you agree to the terms outlined below.

1. Digital Products

Our products consist primarily of digital software licenses, downloads, activation keys, and technical support services.

Because digital products are delivered electronically and cannot be returned once accessed or delivered, all sales are generally considered final unless otherwise stated in this policy.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• You were charged multiple times for the same order.
• Your payment was processed successfully, but the product was not delivered due to a technical issue that we cannot resolve.
• You received an incorrect product and we are unable to provide the correct product within a reasonable timeframe.
• The software license provided cannot be activated due to an issue on our side, and we are unable to resolve the problem.

3. Non-Refundable Items

Refunds will not be issued for:

• Change of mind after purchase.
• Orders where the product has been successfully delivered and activated.
• Compatibility issues caused by unsupported operating systems or hardware that were clearly disclosed before purchase.
• Failure to read the product description or system requirements before purchasing.
• Products purchased from third-party sellers or marketplaces.
• Services that have already been completed.

4. Technical Support

If you experience installation or activation issues, please contact our support team before requesting a refund. Our technicians will make reasonable efforts to resolve any product-related problems.

Most issues can be resolved through remote assistance or troubleshooting.

5. Refund Request Period

Refund requests must be submitted within 14 days of the purchase date.

Requests submitted after this period may not be eligible for a refund unless required by applicable law.

6. How to Request a Refund

To request a refund, please contact our customer support with:

• Full Name
• Order Number
• Email Address used during purchase
• Reason for the refund request
• Any screenshots or supporting information (if applicable)

Our team will review your request and respond within 2–3 business days.

7. Refund Processing

If your refund is approved:

• Refunds will be issued to the original payment method.
• Processing typically takes 5–10 business days, depending on your bank or payment provider.
• Processing times may vary between financial institutions.

8. Chargebacks

If you experience any issues with your purchase, we encourage you to contact our support team before initiating a chargeback with your payment provider.

Submitting a chargeback without first contacting us may delay the resolution process.

9. Fraud Prevention

To protect both our customers and our business, refund requests may be declined in cases involving suspected fraud, abuse of our services, unauthorized payment disputes, or violations of our Terms of Service.

10. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us through our Contact Us page or by using the support email provided on our website.

We are committed to providing prompt assistance and resolving customer concerns as quickly as possible.